Programme

Registration Desk Opens
Welcome Coffee/Tea in the Ritz-Carlton DIFC Samaya Ballroom foyer

Opening & Welcome Address

Opening Session

• Opportunities in the Digital Age
  H.E. Omar Sultan Al Olama, Minister of State for Artificial Intelligence, Digital Economy & Remote Work Applications, UAE

Session 1 - Customer Outlook / Retail Today & Tomorrow

• Market, Retailers and Customers
  Karl Nader, Partner & Managing Director of AlixPartners, UAE

• Navigating the Future of Department Stores beyond the Hypes
  Dr Stephan Sigrist, Founder & Head of W.I.R.E, Switzerland

Networking Break

Session 2 - Disruptive Consumer Technology

• Enhancing the Customer Experience 
  Mudassir Sheikha, CEO & Co-founder of Careem, UAE

• Changes in China’s Consumer Market Driven by 'Retail + Technology'
  Yu Zhou, Sr. Director of Strategic Planning & Intelligence Center of Bailian Group, China

• Our Journey to Meet Customer Needs through Internal Disruption
  Khalid Al Tayer, CEO of Ounass & Managing Director of Al Tayer Insignia, UAE

Networking Lunch

Session 3 - Afternoon Streams

Why Invest into Retail ?

• Maurizio Borletti, Partner & Co-Founder of Borletti Group, Italy
  
• Datuk Alfred Cheng, Chairman, Retail Division of LTC Group, Singapore
• Dr Oliver Pabst, General Partner at Redalpine Venture Capital, Switzerland
• Ravi Thakran, Chairman & Managing Partner of Turmeric Capital, Singapore / UAE
  Moderated by Matthew Shay, President & CEO of NRF, USA

eCommerce: Own Platform vs Marketplace

• Roland Armbruster, CEO of Manor, Switzerland
• Andrew Keith, CEO of Selfridges, UK
  
• Carlos Marin, CEO of Liverpool, Mexico
• Brian Schneider, Partner of AlixPartners, UK
  Moderated by Gary Thatcher, CEO of The Retail Summit, UK

Session 4 - Transformative Department Stores

• House of Specialists
  Terry O’Connor, CEO of Matahari Department Store, Indonesia
• Pioneering a New Future
  John Edgar, CEO of Fenwick, UK
• How to Empower Self-Expression and Ignite Positive Change
  Sebastian Picardo, President & CEO of Holt Renfrew, Canada

In Conversation

With Mona Kattan, Co-Founder & Global President of Huda Beauty & Kayali Fragrances, André Maeder, CEO of The KaDeWe Group, Germany,  and Ann Berry, CEO of Threadneedle, USA

Closing Day 1

Official Dinner & Awards Ceremony at Park Hyatt Dubai

After Dinner Lounge at Park Hyatt Dubai

Welcome Coffee/Tea in the Foyer - Registration Desk open

Opening Remarks

Opening Session

• Market and Economic Insights - Key Themes & Opportunities for 2024
  David Seban-Jeantet, Chief Investment Officer of Société Générale Private Wealth Management, Luxembourg
  
  
• How Can Department Stores Remain Competitive in a Changing Retail World?
  Evan Voshell, Vice President Retail & Commerce of Mastercard Data & Services, USA

Session 5  - Innovative Retail Brands

• Pushing the Boundaries 
  Charaf Tajer, Founder & Creative Director of Casablanca Paris, France

• SSU – Disrupting Sports Retail
  Dr Stephan Zoll, CEO of Signa Sports United, Europe / USA

• Let’s Get Phygital: WOW Concept
  Dimas Gimeno, CEO & Founder of WOW Concept, Spain

Networking Break

Session 6 - Morning Streams

Store as Media

• Paul Frampton Calero, Global President of CvE, UK 
• Scott Fyfe, CEO of David Jones, Australia
• Jonathan Hopkins, Founding Partner of SONDER, Australia
• Pete Nordstrom, President & CBO of Nordstrom, USA
  Moderated by Ann Berry, CEO of Threadneedle, USA

The Power of Loyalty Programmes

• Dr Nejib Ben Khedher, Divisional Senior Vice President of Skywards / Emirates, UAE
• BS Nagesh, Chairman of Shoppers Stop, India
• Mark Sage, VP Loyalty & Engagement of DFS, Hong Kong S.A.R.
  Moderated by Erika Andreetta, Partner at PwC, Italy
  

Session 7 - Surfing the Customer Journey

• The Future of Luxury Clienteling
  Angelo Zegna, Consumer & Retail Excellence Director of Zegna Group, Italy

• Breuninger´s Core Beliefs to Transform our Retail
  Holger Blecker, CEO of Breuninger Group, Germany

Closing Remarks 

Farewell Snacks

Start of Optional Guided Store Tours

Delegates on own discretion

Simultaneous translation into Chinese and Japanese will be provided during all sessions.