11-12 October 2023 | Dubai


Wednesday, 11 October 2023

Investing for the Future


Registration Desk Opens
Welcome Coffee/Tea in the Ritz-Carlton DIFC Samaya Ballroom foyer


Opening & Welcome Address

Opening Session
  • Opportunities in the Digital Age
    H.E. Omar Sultan Al Olama, Minister of State for Artificial Intelligence, Digital Economy & Remote Work Applications, UAE
Session 1 - Customer Outlook / Retail Today & Tomorrow
  • Market, Retailers and Customers
    Karl Nader, Partner & Managing Director of AlixPartners, UAE
  • Navigating the Future of Department Stores beyond the Hypes
    Dr Stephan Sigrist, Founder & Head of W.I.R.E, Switzerland

Networking Break

Session 2 - Disruptive Consumer Technology
  • Enhancing the Customer Experience 
    Mudassir Sheikha, CEO & Co-founder of Careem, UAE
  • Changes in China’s Consumer Market Driven by 'Retail + Technology'
    Yu Zhou, Sr. Director of Strategic Planning & Intelligence Center of Bailian Group, China
  • Our Journey to Meet Customer Needs through Internal Disruption
    Khalid Al Tayer, CEO of Ounass & Managing Director of Al Tayer Insignia, UAE

Networking Lunch

Session 3 - Afternoon Streams

Why Invest into Retail ?

  • Maurizio Borletti, Partner & Co-Founder of Borletti Group, Italy
  • Datuk Alfred Cheng, Chairman, Retail Division of LTC Group, Singapore
  • Dr Oliver Pabst, General Partner at Redalpine Venture Capital, Switzerland
  • Ravi Thakran, Chairman & Managing Partner of Turmeric Capital, Singapore / UAE
    Moderated by Matthew Shay, President & CEO of NRF, USA

eCommerce: Own Platform vs Marketplace

  • Roland Armbruster, CEO of Manor, Switzerland
  • Andrew Keith, CEO of Selfridges, UK
  • Carlos Marin, CEO of Liverpool, Mexico
  • Brian Schneider, Partner of AlixPartners, UK
    Moderated by Gary Thatcher, CEO of The Retail Summit, UK
Session 4 - Transformative Department Stores
  • House of Specialists
    Terry O’Connor, CEO of Matahari Department Store, Indonesia
  • Pioneering a New Future
    John Edgar, CEO of Fenwick, UK
  • How to Empower Self-Expression and Ignite Positive Change
    Sebastian Picardo, President & CEO of Holt Renfrew, Canada
In Conversation

With Mona Kattan, Co-Founder & Global President of Huda Beauty & Kayali Fragrances, André Maeder, CEO of The KaDeWe Group, Germany,  and Ann Berry, CEO


Closing Day 1


Official Dinner & Awards Ceremony at Park Hyatt Dubai


After Dinner Lounge at Park Hyatt Dubai

Thursday, 12 October 2023

Investing for the Future


Welcome Coffee/Tea in the Foyer - Registration Desk open


Opening Remarks

Opening Session
  • Market and Economic Insights - Key Themes & Opportunities for 2024
    David Seban-Jeantet, Chief Investment Officer of Société Générale Private Wealth Management, Luxembourg

  • How Can Department Stores Remain Competitive in a Changing Retail World?
    Evan Voshell, Vice President Retail & Commerce of Mastercard Data & Services, USA


Session 5  - Innovative Retail Brands
  • Pushing the Boundaries 
    Charaf Tajer, Founder & Creative Director of Casablanca Paris, France
  • SSU – Disrupting Sports Retail
    Dr Stephan Zoll, CEO of Signa Sports United, Europe / USA
  • Let’s Get Phygital: WOW Concept
    Dimas Gimeno, CEO & Founder of WOW Concept, Spain

Networking Break

Session 6 - Morning Streams

Store as Media

  • Paul Frampton Calero, Global President of CvE, UK 
  • Scott Fyfe, CEO of David Jones, Australia
  • Jonathan Hopkins, Founding Partner of SONDER, Australia
  • Pete Nordstrom, President & CBO of Nordstrom, USA
    Moderated by Ann Berry, CEO of Threadneedle, USA

The Power of Loyalty Programmes

  • Dr Nejib Ben Khedher, Divisional Senior Vice President of Skywards / Emirates, UAE
  • BS Nagesh, Chairman of Shoppers Stop, India
  • Mark Sage, VP Loyalty & Engagement of DFS, Hong Kong S.A.R.
    Moderated by Erika Andreetta, Partner at PwC, Italy
Session 7 - Surfing the Customer Journey
  • The Future of Luxury Clienteling
    Angelo Zegna, Consumer & Retail Excellence Director of Zegna Group, Italy
  • Breuninger´s Core Beliefs to Transform our Retail
    Holger Blecker, CEO of Breuninger Group, Germany

Closing Remarks 

Farewell Snacks


Start of Optional Guided Store Tours


Delegates on own discretion

Simultaneous translation into Chinese and Japanese will be provided during all sessions.

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